No shortcuts, no surprises. Find out why McPhail Auto is quickly becoming the new standard in automotive service excellence. The garage for enthusiasts and commuters alike. Whether you love your car, or just want to keep it at its best, we’re here to help. We’ve dedicated ourselves to the highest standards in our work, and are committed in delivering the best possible customer experience a shop can offer.
Impressive service! Fast and friendly. Highly recommend
Kelly L Nov 11, 2022
Great efficient and honest service! Scott and his team were terrific. I was given options and felt comfortable through the entire process. There are many places in Hamilton to service your vehicle. McPhail Auto is definitely one I recommend. Sincerely, Laurence Kavanagh
Laurence Kavanagh Nov 11, 2022
Great customer service! Got my car in the next day! Fair prices!
Talon St-Jean Nov 11, 2022
Very professional and caring.
Bonnie Pottery Oct 10, 2022
The customer service at this garage is fantastic. They have saved me in a pinch more than once. I would highly recommend. Honest and helpful!
Lindsey Kerr Sep 9, 2022
Very, friendly service. Fully explained everything. Provided constructive feedback. Topped up all of my fluids. I highly recommend McPhail Auto 👍
Christine Baird Sep 9, 2022
Nice friendly place, it is my first visit They seem to be very honest and polite
Mike V Sep 9, 2022
This was the first time visiting McPhails automotive.I needed service for my Honda Accords A/C system which was working intermittently.. A very positive experience right from beginning to the end. The owner Scott personally looks at your vehicle while listening to your concerns...He explains possible remedies to fix the problem and a basic estimate in cost and time frame to repair... When you pick up your vehicle Scott goes over a detailed list of what was required to fix the problem from diagnosis to parts and labour.... Your even receive a complimentary car wash!.. They also give a follow up call a few days later to see if everything is still working fine... A top notch experience with top notch customer service!...
Chris Dunham Aug 8, 2022
They have great service. All the staff very friendly pleasant to deal with. I had a alignment done and oil chang.
BRENDA Wickham Jul 7, 2022
Christine is so amazing and kind! I love how she explains everything in detail so you know exactly what is wrong and what needs to be done. They don’t try and force or recommend services you don’t need like some other shops will do. And they wash your car after every visit!
Selina Jun 6, 2022
Great service. Everyone is very nice! I had a great experience.
Tan Trinc Jun 6, 2022
Just ask for Scott. Decent guy.
Craig Davidson Apr 4, 2022
Great service. Easy to deal with and very helpful
Mike Marriage Apr 4, 2022
McPhail Auto Service is my vehicle repair facility. The entire staff, from Front Desk to Service Bays to the Administrative staff make you feel very welcome and comfortable. The service I receive every time I am there is absolutely fantastic. The technicians listen to and respect the customer requests, at no time do you feel pressured into decisions that you really don’t want or need. They perform the duties needed, and if necessary they will make you aware of anything that needs to be watched. Your vehicle is returned with the repairs done and a fresh wash. I highly recommend McPhails Auto Service, your vehicle will thank you
Elaine St Louis Apr 4, 2022
Second service visit to McPhail, and I'm impressed by the communication and the use of technology for helping clients see and understand the work being done. First visit involved a big job on brakes, second was relatively small, related to exhaust. They were able to accommodate me quickly and on the day of service contacted me through the day with updates. No work was done without contacting me first, and I was left with no surprises. Recommend their service fully.
Aleks Stosich Mar 3, 2022
Wouldn’t trust my vehicle with anyone else!! Quality work, trustworthy and friendly! I was in last week and once again superior service second to none!
kerry la Jun 6, 2019
This shop was recommended by a coworker. Excellent job on my car. Very courteous, professional experience and very good communication. I would highly recommend this auto service.
Alan Rideout Feb 2, 2022
had a very good experience dealing with McPhails Auto. still need more work done and will be taking my truck back there. very professional. I strongly recommend this place for all your service needs.
Larry Westlake Feb 2, 2022
I wanted to support a local business for some help I needed with some routine maintenance and to repair a stripped wheel stud. Booking an appointment with McPhail was easy and I got an appointment quickly. Shortly after dropping my truck off they followed up with some advice on what needed attention urgently and what could be monitored, backed up with digital pictures of what they saw. They informed me of costs before any work was done. The price for the work that did was fair - they also did some digging to find me better pricing on these parts I needed. I'm super happy with the quality of the work and the service overall - I've just found my new go-to shop.
Bill Baxter Jan 1, 2022
Very friendly and thorough HONEST staff and owner. Very quick to get me in and get my service done in a timely manner. Highly recommend!
Karen Beattie Jan 1, 2022
Excellent work on the brakes on all wheels. Had an issue with the oil pressure sensor that was harder to diagnose, but they did find the issue an replaced the oil sensor.
Larry Walsh Dec 12, 2021
Amazing service from Scott and his team. Very honest and patient with all of my questions. Scott went WAYYY of his way to give me a piece of mind on a prepurchase inspection. I wish more businesses were like McPhail Auto.
Rodel Misa Dec 12, 2021
First time at McPhail’s was impressed. Professionalism, clean, well organized and good value and they washed the car afterwards. Will be returning.
Joe Miceli Dec 12, 2021
This was quality service all around, great pricing, quick timing and very friendly staff. Thanks for everything you do.
jtsportcoat Nov 11, 2021
McPhails auto did a great job. I was very impressed with there service, reception and attention to details. Great service provider.
Wayne Powell Oct 10, 2021
Great service at front desk and on the car. Very pleased and will take my car back for other repairs that are needed. They let you know what work needs to be done and what things can wait.
Samantha Ruiter Sep 9, 2021
They are amazing people.
tracey birchall Sep 9, 2021
1st rate and professional service, very pleased and will be using McPhail for future repairs.
Doug Lightheart Sep 9, 2021
Very thorough and professional. I really enjoyed the experience of going to this mechanic. You can pay online before returning for your repair, professional and courteous phone calls for the appointment and follow up. Texting to let me know my repair was complete. So many great things to say. I got an alignment done and really really enjoyed the experience.
C Goul Jun 6, 2021
Fast and friendly!
Grace Yu May 5, 2021
Fantastic experience every time I take my car in!!!
Ken Busato Apr 4, 2021
Scott and his team are leading the field in service and quality. Scott treats his customers with respect and treats each vehicle as though it is his personal favourite. I brought my F150 in for diagnostics. McPhail Auto Service sent out a report of recommended repairs with photos of issues found. I booked another appointment for fixes and the team was able to get me in right away along with a loaner car to drive while our vehicle was in. Scott test drove the truck to make sure the repairs were good and the truck runs better than it ever has! Each member of the team that my husband and I have spoke to in person or over the phone has been absolutely fabulous. I will be taking my vehicles here from now on. I have found a professional, honest team who show that they truly enjoy their work and take care of your vehicles. After the repairs are done, they clean the vehicles before you get them back. Lastly and most importantly for most, the prices are better than you would expect and are clearly listed in the reporting that is sent to you after each repair. No mystery, you know what you are paying for. Thank you Scott and team!
Danielle Purchase Apr 4, 2021
I would give McPhail Auto Service a 5 star review. I am very pleased with their service. I would recommend them to my family and friends. They go beyond the call of duty taking care of my vehicle. Many thanks to Scott and the others. Barb Caspersen
Barb Caspersen Feb 2, 2021
I only recently learned about McPhail’s garage. After our car’s warranty expired, we needed to find a trustworthy mechanic to maintain our vehicle and to advise us about it. McPhail’s impresses me in several respects: 1) Customer service is their first priority. I have experienced this with each interaction with various members of the team on the phone, via email, via text, and in person . They make it very easy with pick-up and delivery service for my vehicle and make available a car in case of need. 2) Their diagnostics are state of the art and they share their findings via digital photos, clearly differentiated summaries of essential, preventive, and regular service, and combine this with clear explanations, alternatives, and options over the phone. 3) They do not attempt to up-sell their services or products. 4) They have assisted me with advice in circumstances where I lack expertise in dealing with a franchise garage that caused a problem with my car. 5) They provide convenient, secure payment options that maximize convenience. I recommend McPhail’s unreservedly.
Michael Root Jan 1, 2021
Fantastic experience! Very professional and friendly staff. Thanks for taking great care of me and my car. You went above and beyond! I highly recommend McPhail Auto!
Aaron Guevarra Dec 12, 2020
An amazing experience. Its great to see a garage embrace technology. Txt messages with updates, photos of your car, full detailed report emailed, paid online before getting my car, etc. Wasn't upcharged or told anything was wrong thst wasn't. I'm not a car guy, I don't know when to trust garages sometimes but they only did what was asked, and were abke to just clean and adjust my brakes costing a lot less and greatly appreciated over being sold on replacing them. Will visit again. I've been through a few garages so far, and this seems like a great place to return to.
Jay McConnell Dec 12, 2020
